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Privacy Policy

The following privacy policy covers the website www.followmetandem.co.uk, operated by Cyclesense Ltd., 8 Bramham Road, Thorner, Leeds, West Yorkshire LS14 3EJ.


What information do we collect about you?


We try to collect as little information as possible. The amount and type of information varies dependent upon which area of our site you are using and details of the length of time any information is retained is shown under How long do we retain your information?:

If you are ordering from us:
- Your name, email, telephone number, postal address and postcode, along with your public IP address.
- Optionally, you may also provide a delivery name, address, postcode and telephone number
This information is stored within the website for a period of time.
If you are using our contact form:
- Your email
- Optionally, you may also provide a name and telephone number
- This information is not stored within the website.
If you submit any other form of enquiry form, eg Product Enquiry on product pages, or similar:
- Your name and email along with other pertinent information.
- This information is not stored within the website.
If you email us directly:
- Your email and name
- This information is not stored within the website.
If you submit a product review:
- Your email address
- Optionally, you may also provide your name though we recommend using a nickname
-This information is stored within the website. Email addresses will not be published.

We DO NOT collect or store payment details within this website.
The internet web servers which host our website capture your public IP address and store it as part of the web access logs for our site.


How we use your information.


If you are ordering from us:
- We will use your information to process your order, carry out fraud screening and deliver goods to you.
- Some of your details may be shared with trusted third parties, for example a payment processor and a delivery agent.
If you are using our contact form or any other form of enquiry form on the website or if you email us directly., eg Product Enquiry on product pages, or similar:
- Your information will only be used to answer your enquiry

Third-Party processing of your information

- Monek (Secure Hosting) are our trusted payment services provider. https://www.securehosting.com/company/.
We transfer you to Monek to make payment when you order from us and select our secure checkout. We do not have access to your full payment card information. Payment card information is at no point stored or transferred to/from this website.
- This site uses Google Analytics. This enables us to analyze user activity to improve the website. You can opt-out of this at any time across ALL websites you visit.
- Should you opt-in to receive marketing & newsletter emails from us, we use a third-party client - MailChimp. Here, if supplied, we will store your contact name & email address. This information is only ever stored if you have specifically opted-in to our mailing list. You can unsubscribe at any time and your data will be deleted from our database upon request.


Access to your information.


Our website does not create a user account for you, nor require you to do so.
Should you wish to check the data we hold about you, you may ask for a "Subject Access Request" by contacting us. Easiest is by either:
- emailing us at info@cyclesense.co.uk
- or writing to us at: David Stainthorpe, Cyclesense Ltd., 8 Bramham Road, Thorner, Leeds, West Yorkshire LS14 3EJ
Before releasing any data, we will require proof of your identity.
You may subsequently request that any information which you believe to be incorrect be updated.
In some circumstances, we may charge a small fee to cover administrative costs, which you will be advised of at the time of your request.


Your right to be forgotten.


You may request that we remove your information from our systems. Should you wish to be forgotten, all or part (dependent upon your request) of the information we hold will be removed except where we have a legitimate legal basis for retaining it.
To ask to be forgotten please either:
- email us at info@cyclesense.co.uk
-or write to us at: Cyclesense Ltd. 8 Bramham Road, Thorner, Leeds, West Yorkshire LS14 3EJ
Before removing any data, we will require proof of your identity.
If we have a legitimate legal basis for retaining any of your information, we will inform you.


Links to other websites.


This website may contain links to third party websites. We are not responsible, nor have control of the privacy policies or practices of third party websites. No information provided through this website will be passed to a third party website except where specifically stated above under How we use your information.


Changes to our privacy policy


Periodically, we may review our policy, for example if we change partners for payment processing or deliveries. Such changes will be reflected here at the earliest opportunity and you should check each time you share information with us that you are still happy to do so.


How to contact us.


If you have any questions or concerns about this policy, you may contact us by either phone, email or post and we will do our best to answer your questions/concerns as quickly as possible.
- To call us: 01937 530303
- To email us: info@cyclesense.co.uk
- To write to us: Cyclesense Ltd., 8 Bramham Road, Thorner, Leeds, West Yorkshire LS14 3EJ

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